Reliance Bank cares about your financial security and we are committed to protecting your personal information. In order to maximize your safety and minimize your exposure to others who do not have your financial security in mind, please review the following links. These links provide you with important information about how to protect your personal information.
New Phishing Scam Hurts Small Businesses
Small businesses and consumers across the country are falling victim to the latest phishing scam that exploits BBB's trusted name. The phishing emails - the fifth wave since Thanksgiving - uses BBB's name and logo in an attempt to look like a notice of a newly filed complaint.
If you receive an email that looks like it is about a BBB complaint:
- Do NOT click on any links or attachments.
- Read the email carefully for signs that it may be fake (for example, misspellings, grammar, generic greetings such as "Dear member" instead of a name, etc.).
- Be wary of any urgent instructions to take specified action such as "Click on the link or your account will be closed."
- Hover your mouse over links without clicking to see if the address is truly from bbb.org.
- Delete the email from your computer completely (be sure to empty your "trash can" or "recycling bin," as well).
- Run anti-virus software updates frequently and do a full system scan.
- If you are not certain whether the complaint is legitimate, contact your local BBB.
See BBB's complete press release for more information.
BBB also recommends that all businesses take steps to secure their data and the information they've collected on their customers. BBB's "Data Security - Made Simpler" is available free-of-charge at www.bbb.org/data-security.
E-mail Claiming to Be From the FDIC - April 29, 2011
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of a fraudulent e-mail that has the appearance of being sent from the FDIC.
The e-mail appears to be sent from "alert@fdic.gov" and includes a subject line that states: "FDIC: Your business account."
The e-mail is addressed to "Business Owners" and states "We have important information about your bank. Please click here to see information." It then states, "This includes information on the acquiring bank (if applicable), how your accounts and loans are affected, and how vendors can file claims against the receivership."
This e-mail and link are fraudulent. Recipients should consider the intent of this e-mail as an attempt to collect personal or confidential information, or to load malicious software onto end users' computers. Recipients should not click on the link provided.
The FDIC does not issue unsolicited e-mails to consumers or business account holders.
Fraudulent Email Claiming to be from NACHA
EPCOR and NACHA have received numerous reports that individuals and/or companies are receiving fraudulent emails that have the appearance of being sent from NACHA. Specifically, the email claims be from the "Electronic Payments Association" and appears to be sent from "payments@nacha.org."
See a sample below.
= = = = = Sample Email = = = = = =
From:payments@nacha.org [mailto:payments@nacha.org]
Sent: Tuesday, February 22, 2011 7:32 AM
To: Doe, John
Subject: ACH transaction rejected
The ACH transaction, recently sent from your checking account (by you or any other person), was cancelled by the Electronic Payments Association.
Please click here to view report
------------------------------------------------------------------
Otto Tobin,
Risk Manager
= = = = = = = = = = = = = = = = = = =
Please note this is a fraudulent email. NACHA does not process nor touch the ACH transactions that flow through the Network. NACHA does not send communications to individuals or organizations about ACH transactions that they originate or receive.
Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.
EPCOR encourages your institution to share this Fraud Alert with your customers and members.
E-mail Claiming to Be From the FDIC - February 15, 2011
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of a fraudulent e-mail that has the appearance of being sent from the FDIC.
The subject line of the e-mail states: "Important information for depositors of Federal Deposit Insurance Corporation." The e-mail informs recipients that "...this message was sent to you as you had indicated this e-mail address as a contact, by opening an account in your bank department."
The e-mail then states, "In order to inform you about the news concerning current business activity of the Company on a timely basis, please, look through the last important changes in current regulations of endowment insurance procedure. Please, refer to more detailed information in the attached document." The e-mail says that it is from "Federal Deposit Insurance Corporation Investor Relations Department."
Attached to the e-mail is Zip file named "FDIC_Document.ZIP"
This e-mail and its attachment are fraudulent. Recipients should consider the intent of this e-mail as an attempt to collect personal or confidential information, or to load malicious software onto end users' computers. Recipients should not open the attachment provided.
The FDIC does not issue unsolicited e-mails to consumers.
Fraud Alert
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports from consumers who received an e-mail that has the appearance of being sent from the FDIC. The e-mail informs the recipient that "in cooperation with the Department of Homeland Security, federal, state and local governments..." the FDIC has withdrawn deposit insurance from the recipient's account "due to account activity that violates the Patriot Act." It further states deposit insurance will remain suspended until identity and account information can be verified using a system called "IDVerify."
If consumers go to the link provided in the e-mail, it is suspected they will be asked for personal or confidential information, or malicious software may be loaded onto the recipient's computer.
This e-mail is fraudulent. It was not sent by the FDIC. It is an attempt to obtain personal information from consumers. Financial institutions and consumers should NOT access the link provided within the body of the e-mail and should NOT under any circumstances provide any personal information through this media.
The FDIC is attempting to identify the source of the e-mails and disrupt the transmission. Until this is achieved, consumers are asked to report any similar attempts to obtain this information to the FDIC by sending information to alert@fdic.gov.
Vishing Alert
We have been notified of a recent scam in which customers of Reliance Bank are receiving phone calls or text messages prompting them to provide their debit card number to avoid cancellation of their card.
Reliance Bank will NOT contact you and then ask for your debit card number or personal information. If you receive a phone call asking you to provide personal information, DO NOT CONTINUE.
If you have any questions, please call us at 239.768.4500
Phishing Alert
We have been notified of a recent scam in which customers of other Banks are being sent an email asking the customer to update their personal information via a link that will take the user to a site that is not Bank affiliated.
Reliance Bank will not send you an e-mail asking for personal information. If you receive an e-mail asking you to provide personal information, even if the website/e-mail may seem genuine, DO NOT CONTINUE.
If you have any questions, please call us at 239.768.4500
Lost or Stolen ATM and Debit Cards
To report your Reliance Bank ATM or Debit card as lost or stolen, contact our card support center at 1-800-472-3272.
Please have the following information available when you call to report your card as lost or stolen. You will be asked a series of questions, and having the information available may be helpful.
- Name on the card, exactly as it is embossed on the plastic
- Full address of the card owner
- Account number
- Daytime phone number
- Reason the card needs the status changed to "Hot"
- Last 4 digits of the card number for verification purposes
General Information about Fraud Prevention
Does an Email or Website look too Good to be True?
Deter, Detect, Defend Against ID Theft
Government Information about Identity Theft